Main causes and solutions for not being able to read MetaMask balance on smartphone

　MetaMask is a cryptocurrency wallet that runs on Ethereum and other compatible blockchains and provides access to Web3 applications. However, when using MetaMask on your smartphone, you may not be able to read your wallet balance accurately. There are several possible causes for this issue:

1. Poor network connection

　One of the most common causes is poor network connectivity. If your smartphone is not properly connected to the internet or the network is unstable, MetaMask will not be able to obtain the latest information from the blockchain and will not be able to display the accurate balance of your wallet.

　Solution: Check your smartphone’s internet connection and make sure the Wi-Fi or mobile data connection is stable.

2. Wallet is not up to date synced

　If your MetaMask wallet is not fully synchronized with the blockchain, your balance may not be displayed accurately. This is especially likely when transactions occur frequently on the blockchain or when the network is congested.

　Solution: Please update your MetaMask app to the latest version to ensure your wallet syncs properly with the blockchain. Restarting the app and clearing the cache are also effective ways to resync your wallet.

3. Tokens are not added to the wallet correctly

　If the balance of a particular token is not displayed in MetaMask, the token may not have been added to your wallet correctly. This is because when users receive new tokens, they must manually add them to their wallets.

　Solution: Manually add the target token within the MetaMask app. This requires entering the token’s contract address into the wallet and “adding” the token.

Summary of this chapter

　The issue of not being able to read your MetaMask balance on your smartphone can be caused by network connectivity issues, lack of wallet synchronization, or tokens not being added correctly.

　By understanding these causes and implementing appropriate countermeasures, you can resolve the issue and improve your experience using your MetaMask wallet. Visit [MetaMask Official Help Center] for detailed troubleshooting!

Other solutions

1. Clear the cache of MetaMask app

Reason: If the app’s cache data is outdated, it may affect the app’s performance.

How: Go to Application Management from your phone’s Settings menu, select MetaMask, and choose “Clear Cache”.

2. Restart your smartphone

Reason: The app may not work properly due to a temporary software issue.

How: Turn off your phone completely, wait a few minutes, then turn it back on.

3. Try changing the MetaMask network

Reason: If there are issues with certain networks, your balance may not display correctly.

How: Open the network dropdown menu in the MetaMask app and try switching to a different network.

4. Check your wallet address with a blockchain explorer such as Etherscan

Reason: If your balance is not displayed accurately due to MetaMask display issues, you can avoid the issue by checking your balance directly on the blockchain itself.

How: Copy the wallet address and paste it into an explorer such as [Etherscan] to search.

5. Re-add MetaMask custom token

Reason: If your token does not appear in your wallet, additional information about your token may be missing.

How: Select “Add Token” in MetaMask and re-enter the token contract address.

6. Use Wi-Fi instead of mobile data

Reason: If your mobile data connection is unstable, using a Wi-Fi connection will provide a more stable connection.

How: Connect to Wi-Fi from your smartphone’s settings and turn off mobile data.

7. Try the browser version of MetaMask

Reason: If you are still having problems with the app, you may be able to work around it by using the browser version of MetaMask.

How: Visit the MetaMask website on your PC or smartphone browser and install MetaMask as a browser extension.

8. Contact MetaMask support

Reason: If the above steps do not resolve your issue, MetaMask’s support team may be able to help you diagnose and resolve the issue.

How: Visit the MetaMask Support Page and contact us with a detailed description of your issue.

　By trying these workarounds, you will find a new way to solve the problem of not being able to read your MetaMask balance.